Following on from last week’s blog, Nick Holding (improvement manager) from the emergency care intensive support team shares some further thoughts on improvement processes. This week Nick describes an approach which allows managers and leaders to observe the actual work process, engage with employees, gain knowledge about the work process and explore opportunities for continues improvement. Thanks to Nick for allowing ECIST to share his post which first appeared on his blog The Dark Arts – an improvement blog. Follow Nick on twitter @wolvesboy
Emergency Care Improvement Support Team 