Nicki Pointer (senior sister/ward manager) at Tunbridge Wells Hospital (Pembury) shares her experience of being a community first responder.   My name is Nicki and I work as a senior sister/ward manager on a gynaecology ward and early pregnancy unit. I am married and have two amazing daughters. I decided I wanted to become a community … Continue reading Volunteering as a Community First Responder →

Vincent Baxter (Improvement Manger) from the emergency care intensive support team (ECIST) discusses some common approaches used to improve quality.     Improving quality is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. One important element of the quality agenda is quality improvement. In this article I discuss some common approaches used to … Continue reading Approaches to Quality Improvement →

Simon Sethi (Fellow at NHS Horizons) in his second blog on reducing crowding in the emergency department and improving flow discusses the practical actions taken by Yeovil District Hospital NHS Foundation Trust. Thank you to Simon for allowing ECIST to share your blog, which was first published by NHS Horizons in November 2018. Follow Simon … Continue reading Reducing ED crowding and improving flow at Yeovil: What did we do? →

Simon Sethi (Fellow at NHS Horizons) shares his reflections on changes around the emergency department and flow at Yeovil District Hospital NHS Foundation Trust. Thank you to Simon for allowing ECIST to share your blog, which was first published by NHS Horizons in November 2018. Follow Simon on twitter @SethiSimon Reducing ED Crowding and Improving … Continue reading Reducing ED crowding and improving flow at Yeovil: Changing our approach to change →

Liz Muskett  (Service Transformation Practitioner, East Cheshire NHS Trust) describes the trusts innovative approach to improving patient flow.    Eastern Cheshire A&E Delivery Board launched its #helpingflo comms campaign in September 2018 to help explain to staff, patients and the general public how we can all help to maintain flow this winter, and keep hospital beds … Continue reading #Helpingflo →